Payment and Return policy

SD Gems offer multiple payment methods to the users buying gemstones from our website. Whatever the mode of payment you choose, you can rest assured with SD Gems’ secure and trusted payment gateways. We keep your transaction details confidential so you can enjoy secure purchasing at all times.

Different modes of payments SD Gems offer:

1.Credit cards – All Visa, MasterCard, American Express cards are accepted.
2.Debit cards – All Visa, MasterCard, Maestro, RuPay cards are accepted.
3.Net Banking – All major Indian and overseas banks
5.UPI (Unified Payment Interface)
6.Bank Deposit
7.Store Credits

We process all the online payments made on the website through our payment partner RazorPay which provides secure and uninterrupted connections for all debit cards, credit cards, UPI, and net banking transactions.

Note: We do not offer COD facility on our website. Customers need to make complete payment at the time of purchasing the product.

Note: You can directly deposit your payment amount into our bank account. To make a bank deposit, please contact us for our bank account details.

Frequently Asked Question about payments

How to make payments on SD Gems?

If you are planning to buy a gemstone from our website, follow these steps to make payment successfully.

1.Select the gemstone you wish to buy and click on the ‘Buy now’ button.
2.Select the payment mode through which you wish to make the purchase.
3.Enter the required details as per the mode of payment selected. E.g., card details if chose to pay through debit/credit card.
4.An OTP (one-time-password) will be generated to confirm the payment. Enter the number to confirm the transaction.
5.A successful payment message will display on your screen after the payment is made.

Can I use store credits to pay on SD Gems?

Yes, you can use store credits to make payments on our website. To use, choose store credits at the time of payment. The remaining balance will be shown in your account. If the credits are less than the amount you need to pay, you can pay the remaining amount through your bank account or credit/debit card, etc.

Is it safe to save my card or bank details on SD Gems?

Yes, all transactions on SD Gems are processed through the secure and trusted payment gateway. We offer SSL data encryption to keep all bank details and card information safe on our website.

SD Gems offer a risk-free shopping experience to the customers. If for any reason you are unsatisfied with the product, you can raise a return request within the 7-day period starting from the date of delivery. You can return a product with 100% money back guarantee with the time-period mentioned above. You can also either choose to get the money back in your bank account or ask for store credits in your website account. The store credits can be used to make future purchases on our website.

Note: Shipping charges, VAT, and duties remain non-refundable. Read the complete policy prior making the return or exchange request.

This return policy offers customers an option to return or exchange the gemstones purchased on within the specified return period.

If you have any question or confusion regarding the return policy, you can reach us by sending an email at

To return an item, follow these steps

If you are not happy with the item, you can send back the package to us through courier within the specified return-period. To make a return, exchange or replacement request, please follow the steps provided below.

1.Contact our customer support to get a return or replacement authorization.
2.Pack the gemstone in the original box with the invoice and all documents included in the package at the time of delivery. Make sure to check all the conditions to be eligible to make a successful return.
3.We don’t offer a pickup facility, so you need to self-ship the package through courier at the given address –

House No. 338, Shop No. 11, Lalaniyon Ka Chowk,
Gopal Ji Ka Rasta, Johari Bazar,

Note: Customers must acknowledge that returning items is at their own risk. We would not be liable to any theft, loss, or damage happened to the package during the returning process. If that happens, customers must reach to the courier company for the required help or assistance.

Note: Gemstones studded into jewelry are not eligible to be returned or exchanged, hence, are not covered in this return policy.

Conditions to be eligible for return, exchange, or replacement

To become eligible for returning and exchanging items, please note the following conditions:
1.The item should be unused and in its original condition.
2.The item and the packaging must not be damaged.
3.The item must retain its original condition, i.e., no signs of manhandling.
4.The item must retain its original packaging.
5.The complete package must be returned including certificates, the original bill, discount coupons, tags, and any sort of documents delivered with the item.

Important notes

1.Shipping charges, VAT, and duties are nonrefundable.
2.Gemstones studded in jewelry are nonrefundable.
3.Return or replacement cost will be borne by the customer.
4.Returns might take 7-10 business days to process. We will notify you if the return or replacement request is accepted or rejected in the same duration.
5.Your bank account might take another 5-10 days for the return amount to be reflected in your bank account.

Frequently Asked Questions about returns

We might email to our newsletter subscribers to promote our products and services, any offer or discounts, or any other relevant news which we consider important for the user. Our emails will also include important messages related to payment and delivery confirmation and status. You can always opt out of our mailing list if you do not wish to receive marketing emails from our website. However, we will continue to send you emails regarding your purchases if you buy goods from our website.

How can I self-return the gemstones to you?
You need to get a return or replacement authorization before sending the item to us. After you get the authorization, you can visit your local courier company and send the package with order details on the given address.

Can I pay for the gemstones at the time of delivery?
No, SD Gems does not offer the facility of COD. You need to pay online at the time of ordering the product.

Why my return has been put on hold?
After we receive the product, we check if the product is eligible to be returned or replaced as per the eligibility criteria. The process might take 7-10 business days from the day we get the product.

How can I get the return or replacement authorization?
To get the return or replacement authorization, you must contact our customer support about the issue with the item. You can email us at

How long would it take to receive the refund amount?
We take 7-10 days to check the item to be original and undamaged. After the process is complete, we initiate the payment to the customer’s bank account. It could take another 5-10 days for the return amount to be reflected in your bank account.

Why my return request has been declined?
We decline the return or replacement request if the item fails to meet the eligibility criteria as per our return policy.

Can I get store credits instead of the refund in the bank account?
Yes, you can opt for store credits instead of getting a refund in your bank account. You can use the store credits, equal to the amount of refund, for making future purchases on our websites.

Can I return a gemstone studded in jewelry?
No, you cannot return a gemstone studded in jewelry. You can only return a loose gemstone to us.

I lost the lab certificate and the box packaging, can I still return the item?
We usually require the complete package including all the certificates, discount coupons, etc. that were included in the package at the time of delivery. If any of the items are lost or damaged, the item will not be eligible to be returned or replaced. However, you can contact our customer support for further assistance.

The final decision regarding the return, exchange, or replacement request is reserved by us (SD Gems). If you have any queries regarding our return policy, feel free to reach us at